D.E. SYSTEMS LTD. SOFTWARE AS A SERVICE AGREEMENT
This agreement is a standing agreement for all clients using any as a Software-as-a-Service product. SaaS means that all software maintenance, upgrades, monitoring and bug-fixes are included in the SaaS fees and will be pro-actively performed by D. E. Systems Ltd. All software used by client is owned by Snapup Tickets, MyConference Suite, Event Registration System (ERS), or any software division of D. E. Systems Ltd. Additionally, all applications are hosted by D. E. Systems Ltd, making resource requirements a non-issue for our clients.
Client Content: The online and offline content maintained by the client with the help of SnapUp Tickets. This includes associated images, text, files, properties, designs and data.
Web Site: A collection of online content on an intranet or the internet, reachable through a common base url and representing content relevant to a single department, organization or affiliation.
User: Any person that uses a SnapUp Tickets registration or survey interface to access or change content of a Web Site and has a named account on the SnapUp Tickets database for this purpose.
Setup Day: The day the SnapUp Tickets site installation is performed and Client has access to or begins using the SnapUp software application.
Web Applications: Interactive components of the Client Content that are custom-developed by D. E. Systems and may store or maintain dynamic content such as user profiles, messages, transactions or similar.
Hosting Provider: Service provider who will provide hosting of the Web Application.
SAAS: Software as a Service
SERVICES, SUPPORT AND MAINTENANCE
Services – During the term of this Agreement, D. E. Systems will provide access to any SAAS server in order to maintain Client Content. Access is granted 24 hours per day. The Client may use the Administrative features and services on an unlimited number of workstations. This agreement grants access for multiple registration web sites. Each registration web site includes access for one user as well as unlimited additional users.
Overview – Under this agreement, any SAAS application is available for use by client to facilitate payment for events, donations or other items. The software and all services available on the Snapuptickets.com or other website or otherwise provided by D. E. Systems Ltd are owned and operated by D. E. Systems Ltd. Client agrees to, and grants the right for the software services to sell tickets on-line for the benefit of the Client.
Payment – Client may select from different payment processing methods when using Snapuptickets.com services. Should the client elect to integrate their own payment gateway via Paypal, Chase or other authorized merchant provider, the client is bound to the terms and conditions of their agreement with said gateway and merchant provider. Should the client elect to use Snapuptickets.com gateway, the client aggress to allow and give the rights to Snapup Tickets a division of D. E. Systems Ltd. to sell tickets on the client’s behalf for the direct benefit of the client. Under any payment processing method, the client agrees to pay all associated fees for using the service. Snapup Tickets reserves the right to withhold funds collected for ticket sales as necessary for the processing or settlement of charge backs, allegations of fraud, complaints and other discrepancies.
Support & Maintenance – D. E. Systems will provide Support, Upgrade and Maintenance services as outlined in the Support Packages below.
- All support requests shall be sent in writing to firstname.lastname@example.org or submitted via our support centre at 613-723-1166 ext 232
- Telephone number for emergency contact in the event of software errors that prevent Client’s account from performing a substantial portion of its intended function: 613-723-1166 or 613-859-5162
Upgrades – D. E. Systems will upgrade the Software from time to time with new versions and releases. D. E. Systems reserves the right to upgrade server-side software components without prior notice. Minor client-side software upgrades may be performed by D. E. Systems via an automatic updating process.
Uptime – D. E. Systems warrants that the SnapUp Tickets server is available for operation 98% of all minutes in a year. D. E. Systems provides annual up-time statistics on its web site. In case of any scheduled down-time, D. E. Systems will notify Client at least 24 hours in advance.
Data security – D. E. Systems warrants that it will exercise all reasonable effort and pre-emptive caution to ensure its server is not compromised by viruses or intrusions. To this extent, D. E. Systems ensures latest known vulnerabilities in its server installation are patched and DDOS attacks are averted.
Personal Data – D.E. Systems’ SnapUp Tickets Registration System is responsible for personal information under its control. Collection of personal information by SnapUp Tickets will be limited to what is necessary for the purposes of registration for the event and the use of SnapUp Tickets Application.
Personal information will not be used or disclosed for purposes other than those for which it was collected, to process the registration data to a given event and for usage of the SnapUp Tickets Application. We will keep your personal information as accurate, complete and up-to-date as necessary for the purposes for which it is to be used. The Policy is subject to PIPEDA and/or any other applicable privacy laws.
Ownership – D. E. Systems warrants that the Client is the owner of all content maintained with SnapUp Tickets software application, including logos, text and other content rendered on the Client web site. This entails that on termination of this Agreement, the Client may migrate content from SnapUp Tickets software to any other data format. D. E. Systems will ensure that the Content will be available for this purpose from a recent backup.
Web Applications – D. E. Systems warrants that custom-developed Web Applications work as requested will be performed for the benefit of the client as requested. Backup of data generated and accumulated by these Web Applications is included within the services to be provided under this Agreement.
Resulting Harm – Client acknowledges that they are solely responsible for the content maintained with SnapUp Tickets software and are liable for any harm that may result from the client publishing this content, in particular in the event of fraud, or content of illegal or insulting nature of any kind. D. E. Systems reserves the right to suspend a SnapUp Tickets account if improper use by the client of SnapUp tickets software has been reported. It is the Client’s obligation to monitor content of the Client web site for such improper use.
Intrusion – D. E. Systems reserves the right to suspend or delete a SnapUp Tickets account if it has reason to believe that an attempt is being made at compromising security of the Server installation. In such a case, D. E. Systems will notify the Client immediately of such action and make existing content available for export.
Payment Terms – For the license, Snapup Tickets charges Client a percentage fee of all tickets sales as outlined in the pricing section of the website.
Payment is collected via clients’ selected method of payment 7 days after event is held. Late payment may incur an interest fee charge. This agreement may be canceled by Client at any time with 30 days notice.
RENEWAL AND TERMINATION
Renewal – This agreement renews automatically with subsequent events.
Cancellation – The Client may cancel with a 30-day prior written notice.